Terms & Conditions

1. Website and service scope

These Terms & Conditions govern use of the Veldon Spotlight website and the general framework for its entertainment services. The available services focus on online event planning, online talent and creator coordination, digital entertainment campaigns, virtual show and livestream support, and custom online entertainment projects.

The company coordinates entertainment for private, corporate and promotional events according to the client's needs. A website description identifies a type of service; it does not promise that every performer, platform, technical function or event date is available. A specific project is governed by its accepted written scope and these terms, subject to applicable law.

2. Using this website and the event brief

You may use the website to learn about the services, review starting prices and prepare an event brief. Do not misuse the site, attempt unauthorized access, interfere with its operation, submit abusive material or present information that you are not authorized to share.

The current brief form operates only in your browser. Selecting Send message displays a completion message; it does not deliver a communication, create an order, reserve talent, confirm availability or process a payment. To begin a project discussion, contact events@veldonspotlight.com directly. An on-screen completion message must not be treated as acceptance of a booking.

3. Starting prices and quotations

The advertised starting prices are: Virtual Event Planning & Coordination from $650; Online Talent & Creator Coordination from $800; Digital Entertainment Campaign Management from $1,000; Virtual Show & Livestream Production Support from $1,300; and Custom Online Entertainment Project from $1,500. All starting prices are in U.S. dollars.

The final quote depends on the agreed work, event format, guest count, timing, talent, platform and technical requirements. Talent fees, paid advertising, licenses, subscriptions, equipment, additional contributors and other third-party costs are included only when expressly listed in the quote. Applicable taxes and additional approved charges must be identified before payment.

A quote should identify its validity period, deliverables, exclusions, milestones, payment schedule and material cancellation conditions. There is no automatic purchase at the starting price and no requirement to pay through this website.

4. Booking and confirmation

A project is confirmed only when the parties have accepted the written scope, any required performer or platform arrangements are confirmed and any agreed initial payment has been received. We will identify the confirmation requirements during the booking discussion. An inquiry or proposal does not itself hold a date.

The written scope should identify the client, project contact, event date and time zone, format, expected audience, services, responsibilities, deliverables, third-party arrangements and any special requirements. Material limits on refunds must be explained before the client pays, not introduced after a cancellation.

5. Talent and creator coordination

Talent recommendations are subject to availability, suitability, fees and acceptance of the relevant requirements. We do not represent a proposed performer as confirmed until the necessary written arrangements are complete. A client's request for a particular performer does not guarantee that person's participation.

Performance duration, preparation, content restrictions, rehearsal participation, technology, recording permissions and usage rights must be agreed. Contributor terms that affect the client's price, cancellation rights or ability to use content must be disclosed before the client commits to them.

6. Advance payments and final payment

The amount of any advance payment, what it covers and when the remaining balance is due are set out in the accepted quote or agreement. These terms do not impose a fixed deposit percentage on all events. No payment is collected by the browser-only brief form.

An advance may be applied to agreed planning work and approved reservations. Payment of an advance does not make every part of it automatically non-refundable. Retained amounts after a cancellation must have a basis in the agreed terms, completed work or properly approved, nonrecoverable third-party costs.

If a payment is late, we may discuss a revised schedule or suspend work after giving reasonable written notice, subject to the agreement and applicable law. Suspension does not remove the obligation to account for payments already received. Disputed charges should be raised promptly with the relevant project reference and explanation.

7. Scope changes and additional work

A change to the date, audience size, format, talent, duration, platform, materials or technical requirements may change the work and price. Additional work requires written agreement on the revised scope, fee and schedule. A client is not responsible for an unapproved extra service merely because it was suggested.

Changes requested after preparation begins can affect availability or costs already committed. We will explain known effects before asking the client to approve the change. When a change cannot be accommodated, the parties should consider the existing scope, a reasonable alternative or the cancellation provisions below.

8. Client responsibilities and approvals

The client supplies accurate event information, appoints an available decision-maker, gives timely instructions and approvals, and provides the agreed materials and access. The client is responsible for permissions relating to guest information, brand assets and materials it supplies.

Late or incomplete information may delay planning or prevent an agreed task from being completed as scheduled. The parties should promptly discuss the consequences and any practical adjustment. The company remains responsible for the tasks it has expressly accepted; client cooperation does not transfer every service responsibility to the client.

9. Participant environments, platform and equipment

Online events require an appropriate internet connection, compatible devices, platform permissions and a suitable environment for each participant or contributor. Responsibility for the event account, licenses, access controls, audio, lighting, camera, recording settings and technical operation must be stated in the scope.

The client must arrange any participant space, access and equipment that the agreement assigns to it. Contributors must have the requirements needed for their agreed participation. Rehearsal and technical checks should be scheduled when included. A website service title does not mean that Veldon Spotlight supplies physical equipment or operates every platform function.

If a specifically agreed custom scope involves a physical location, access, safe working conditions, venue permissions and relevant equipment requirements must be addressed before confirmation. The ordinary website offer remains focused on online entertainment coordination.

10. Live support and third-party interruptions

Live support covers the responsibilities agreed in the project scope, such as contributor coordination, event flow and scheduled handoffs. It is not an unlimited guarantee against internet, device, platform or external service failures.

If a disruption occurs, we will coordinate the response within the agreed responsibilities and available options. A restart, adjusted sequence, alternative access method or rescheduled element may be considered. Responsibility for a failure and the effect on charges depend on the cause, the agreed work and applicable law; a blanket no-refund rule does not apply to every interruption.

11. Cancellation, Rescheduling & Refund Policy

This section is the company's general cancellation, rescheduling and refund policy. Any event-specific deadline, cancellation charge or non-refundable third-party commitment must be clearly identified in the written agreement before payment. If a proposed term is unclear, ask for clarification before confirming the project.

Client cancellation: send a written cancellation request to events@veldonspotlight.com identifying the project, date and services concerned. The cancellation is recorded from receipt of that communication. We will confirm the status of the project and stop avoidable future work and commitments within our control.

Accounting for an advance: we will distinguish work already completed at the agreed price or rate, specifically approved third-party costs that cannot reasonably be recovered, and the unused balance. We will provide an explanation of deductions and the resulting refund or balance. There is no automatic forfeiture of the entire advance and no undisclosed cancellation penalty.

Already incurred costs: a reservation or contributor fee may be nonrecoverable only where the client approved the commitment and its cancellation conditions were disclosed before payment. We will take reasonable steps to avoid or recover unnecessary costs where available. The same expense cannot be charged twice.

Rescheduling: a new date is subject to talent, contributor and platform availability. Send the requested date and time zone as soon as possible. A change is confirmed only in writing. Approved amounts already paid will be credited to the revised project where the corresponding work or reservation can be reused. Any unavoidable additional cost or price difference must be explained and approved.

If a new date cannot be agreed, the cancellation accounting described above applies. Rescheduling does not create an automatic promise that every performer remains available or that all third-party reservations can be moved without cost.

Company cancellation: if we cancel an agreed service and cannot provide an acceptable alternative, we will refund the amounts attributable to services we will not deliver. We will explain any separately completed and usable work or independently approved third-party arrangement. We will not retain payment for an undelivered service simply because the company initiated the cancellation.

Unavailable performer: if a confirmed performer becomes unavailable, we will promptly explain the issue and discuss a suitable replacement or adjustment. A materially different performer or format requires client approval. If no acceptable alternative is agreed, the undelivered element is addressed through a refund or revised scope, with clear accounting for any remaining services.

Refund handling: an approved refund will ordinarily use the original payment method where practicable. We will confirm the amount and anticipated processing date in writing. The payment provider may have its own processing time. Mandatory statutory rights are not limited by this policy or by a payment provider's procedure.

No-shows, reduced attendance or a changed personal preference do not by themselves erase properly completed work. They also do not justify charging for an undelivered service or retaining amounts without a disclosed contractual basis. If there is a disagreement, contact us with the project record so it can be reviewed.

12. Performer replacement and material changes

An appropriate replacement may be proposed when illness, conflicting circumstances or another issue prevents the confirmed contributor from participating. We will explain relevant differences in format, content, duration or price. A material substitution will not be silently imposed.

If the client accepts the alternative, the revised arrangement should be recorded in writing. If the client does not accept a materially different alternative, the parties will address the affected service under the cancellation and refund provisions, rather than treating a different performance as automatically equivalent.

13. Events beyond reasonable control

Serious illness, extreme weather affecting a contributor, power failure, public restrictions, major service outages or other events beyond reasonable control may affect an online event. The affected party should notify the other promptly, explain the expected effect and consider reasonable steps to reduce disruption.

The parties should first consider an appropriate adjustment, alternative or rescheduling. If performance remains impossible, charges and refunds are assessed against work actually provided, properly approved costs and applicable rights. Force majeure is not a blanket authorization to retain every payment regardless of what was delivered.

14. Materials, performance rights and recordings

Each party retains its pre-existing materials and rights. A client must have permission to use the content, music, images, trademarks and other materials it supplies. Talent and creator content remains subject to the permissions and licenses agreed for the project.

Recording, editing, reposting, advertising use and public publication of an event or performance require a specific agreement covering the intended use, participants, rights and any additional fees. Permission to attend a session is not automatically permission to record it or publish an attendee's image. No client event, guest photo or testimonial will be used as promotional material without the required authorization.

15. Participant conduct and event safety

Participants and contributors must follow the agreed event rules and lawful platform requirements. The event organizer should address access, moderation, inappropriate conduct and any audience-specific requirements during planning.

Harassment, threats, unlawful content or behavior that makes the agreed participation unsafe may require a pause or an affected participant's removal. Any interruption or termination should be proportionate to the circumstances. Charges and refunds remain subject to the agreed terms and applicable rights.

16. Expectations and responsibility

Entertainment is planned around an agreed brief, but individual enjoyment, attendance, audience engagement and promotional outcomes cannot be guaranteed. Any promised deliverable must be identified in the scope; general creative language does not create a guarantee of sales, impressions or a particular guest reaction.

Nothing in these terms excludes liability that cannot lawfully be excluded, removes a statutory remedy or excuses a failure to provide a contracted service. If a project-specific agreement includes a limitation of responsibility, that limitation must be stated clearly before acceptance and interpreted subject to applicable law.

17. Questions and disagreements

Raise a concern promptly through events@veldonspotlight.com with the project reference, relevant date, the issue and the remedy requested. The parties should review the agreed scope, communications, payments, services delivered and any approved third-party commitments to reach a practical resolution.

These general terms do not impose compulsory arbitration, a class-action waiver or a blanket waiver of consumer rights. Applicable law and any valid project-specific agreement determine the forum and remedies available. The parties may agree an appropriate dispute process in writing without removing mandatory protections.

18. Changes and contact

A website update does not silently change the accepted scope or price of an existing project. A project amendment requires written agreement. The update date identifies this version of the general terms. Contact Veldon Spotlight using the details below for booking, cancellation or terms questions.